When China’s carmaker, Landwind, revealed its new sports utility vehicle at the recent Guangzhou Motor Show, brows must have furrowed…
In the past few years, South Korea has engaged in free trade deals to boost its domestic industries, including the…
LILY continues her exploration of what "service" entails. In the last article, we have discussed three important criteria of “service”…
Following the earlier article “Better service or lower price”, we shall examine recent ‘case studies’ from Google-Think’s research on "what…
The wait is over. The C7-based Z06 is here, and for the first time in a long time, you can…
Automologist, LILY, finally answers a pertinent customer service question by using Big Data. Following my earlier article on How to…