First death outside of the USA was in Malaysia.
From the earlier estimate of 2.8 million Honda vehicles equipped with the faulty Takata airbag inflators, which when deployed causes shrapnel to discharge into the cabin, the Japanese automaker has now more than doubled the estimate to 6 million affected cars.
The World Health Organisation (WHO) has declared the Indian capital of Delhi to be the most polluted and dirtiest city in the world in a recent survey of 1600 cities around the globe, and India’s state air monitoring centre has admitted that the pollution in Delhi is comparable with that found in Beijing.
When China’s carmaker, Landwind, revealed its new sports utility vehicle at the recent Guangzhou Motor Show, brows must have furrowed for sleek as it was, it looked oddly familiar. The Landwind X7 SUV is more than just uncannily similar to Land Rover’s Evoque, it is an exact replica of the British marque’s award-winning luxury SUV; even the lettering across the hood bears the same font – LAND WIND, LAND ROVER…can’t tell the difference, really, unless one takes a closer look. The cloning is not just skin deep for under the hood of the X7, there is also a 2.0-liter turbocharged four-cylinder engine.
In the past few years, South Korea has engaged in free trade deals to boost its domestic industries, including the automotive industry which is the fifth largest in the world. The free-trade agreements have threatened the automotive industry in other countries, including Australia and Canada, where South Korean car brands are cheaper and more popular, even when import tariffs were in effect.
LILY continues her exploration of what “service” entails.
In the last article, we have discussed three important criteria of “service” that drivers seek from auto service centres:
1. Service is providing convenience and comfort.
2. Service is providing honest feedback that will please the customers.
3. Service is doing things that make customers remember you for good reasons.
Automologist, LILY, finally answers a pertinent customer service question by using Big Data.
Following my earlier article on How to use Big Data in the auto industry, let’s further explore if customer service is really more important than price. Of course, everyone wants top service at low prices but these two often exist at inverse proportions. It is thus important for auto service centre owners and operators to know which one of these that the customer prioritises.