LILY continues her exploration of what "service" entails. In the last article, we have discussed three important criteria of “service”…
Following the earlier article “Better service or lower price”, we shall examine recent ‘case studies’ from Google-Think’s research on "what…
Automologist, LILY, finally answers a pertinent customer service question by using Big Data. Following my earlier article on How to…
Did you know that when a tyre has exhausted its intended service life, that’s not necessarily the end of it?…
There is a silent killer stalking throughout the world of cars and it is called Sludge, a killer that quietly blocks the…
Road rage is a growing phenomenon and most of us will blame crowded roads and congestion for creating it. Just…