Kia Sales Malaysia (KSM) solidifies aftersales operations with centralised parts warehouse in Shah Alam.
Recently, Kia Sales Malaysia (KSM) established a new parts hub with lower prices and expanded support.
KSM President & CEO Hyung Ho Kim said the focus remains on fundamentals such as parts availability, inventory management, dealer capability and service support.
“Since the start of our operations, our approach has been to build the fundamentals first – from parts availability and inventory management to dealer capability and service support. These are the foundations that allow us to deliver a more consistent ownership experience today, while preparing Kia Malaysia for sustainable growth in the years ahead,” he said.
The move is part of KSM’s broader Return, Rebuild and Reposition strategy in Malaysia, which also includes an average 15% reduction in the prices of almost all Kia Genuine Parts and greater flexibility for customers signing up for the Kia Maintenance Plan (KMP).
The Kia Maintenance Plan (KMP), a prepaid 5-year package covers scheduled servicing. Customers may now purchase this plan up to 11 months after vehicle registration, provided the first lubricant change milestone has not been reached.
The facility, located at One Logistics Hub and operated in partnership with PKT Logistics Group, covers approximately 20,000 square feet and supported by nine dedicated staff for Kia operations, the facility serves as the central foundation for parts inventory management and nationwide distribution.
If you’re an owner of older models like the Forte, Cerato, Picanto, Stinger, Seltos, Optima, EV6 and EV9, as well as multiple generations of the Carnival, Sportage and Sorento you are not left out.
SM Managing Director, Emily Lek, emphasised that establishing the centralised warehouse operations has been a key pillar of Kia’s Return, Rebuild and Reposition strategy in Malaysia.
“These efforts are complemented by initiatives such as the reduction in genuine parts prices and greater flexibility for customers to purchase the Kia Maintenance Plan. Together, these measures are designed to make Kia ownership more straightforward and predictable, while ensuring our aftersales capabilities continue to grow alongside our customer base,” said Ms Lek.
